Effective date: November 4, 2026
Pen Station Inc, doing business as Pen Station Studios (“Pen Station,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, and disclose personal information when you visit www.penstation.la, contact us, or communicate with us by text message.
Information We Collect
We collect information you provide when you contact us or request services, such as your name, email address, telephone number, and the contents of your inquiries and communications.
If you communicate with us by SMS, we collect your mobile number, message content, and records of your consent and messaging preferences, including opt-in and opt-out requests.
Our website and hosting providers may also collect technical information, such as your IP address, browser type, device information, pages visited, and access times.
How We Use Information
We use personal information to respond to inquiries, provide customer support, coordinate requested services, send customer-service communications you have agreed to receive, maintain business records, honor communication preferences, protect our website and services, and meet legal obligations.
Our SMS program is used for customer-service communication. We do not use this program to send marketing or promotional messages.
How We Share Information
We may disclose personal information to service providers that help us operate our website and provide our services, including website hosting, business communications, and customer support providers. These providers may use information only as needed to perform services for us, subject to applicable confidentiality and data-protection obligations.
We may also disclose information when required by law or valid legal process, or as necessary to protect rights, safety, and security.
We do not sell or rent your personal information.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be sold, transferred, or shared with third parties or affiliates for their own use. We disclose SMS-related information only to service providers, including RingCentral and telecommunications providers, as needed to operate and deliver our messaging program, or as required by law. These providers are not authorized to use that information for their own marketing. These SMS protections apply notwithstanding any other sharing provision in this policy.
Retention and Security
We retain personal information for as long as reasonably necessary to provide services, maintain required records, honor opt-out requests, resolve disputes, and meet legal obligations. We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure.
Your Choices and Requests
You may contact us at info@penstation.la to request access to, correction of, or deletion of your personal information. Depending on applicable law, you may have additional privacy rights. We may need to verify your identity and may retain information where permitted or required by law.
To stop SMS messages, reply STOP. For messaging assistance, reply HELP or contact us at info@penstation.la or 424-238-8800.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update its effective date.
Contact Us
Pen Station Inc, doing business as Pen Station Studios
Email: info@penstation.la
Phone: 424-238-8800
Mailing address: 1809 Olympic Blvd, Santa Monica, CA 90404
SMS Terms and Conditions
By opting in to receive text messages from Pen Station Studios, you agree to receive customer-service messages related to your inquiries, requested services, and support needs at the mobile number you provide. This program does not send marketing or promotional messages.
Message frequency varies based on your interactions with us. Message and data rates may apply.
You can opt out at any time by replying STOP. After opting out, you may receive a final confirmation message; no further messages will be sent unless you opt in again. We also honor other clear requests to stop messages.
Reply HELP for assistance, or contact info@penstation.la or 424-238-8800.
SMS consent is optional and is not a condition of purchasing services. You may contact us through other available channels without subscribing to text messages.
Carriers are not liable for delayed or undelivered messages.
See our Privacy Policy for information about how we handle personal information.